Payment and Refund Policy
Last updated: 19 September 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions involving the purchase of specialised training courses offered by celebnewsza. These courses focus on live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person and online course formats, whether delivered as one-time sessions, multi-module programmes, or bundled packages. It does not extend to ancillary merchandise, third-party equipment recommendations, or services provided by external partners.
Customers enrolling in these courses enter into an agreement governed by the laws of the United Kingdom. The policy explains how payments are processed, when cancellations are permitted, and under what circumstances refunds may be issued. It is designed to comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the UK GDPR where personal data is involved in transactions.
Prices, Currencies, Taxes, and Any Additional Charges
All course prices are quoted in British Pounds Sterling (GBP). Prices displayed on the website are inclusive of value added tax (VAT) at the prevailing rate unless explicitly stated otherwise. Where a course is delivered to customers outside the United Kingdom, additional import duties, local taxes, or currency conversion fees may apply and are the responsibility of the customer. No hidden fees are charged for standard enrolment, but optional add-ons such as extended access to recorded materials or personalised feedback sessions incur separate charges clearly itemised at checkout.
Price adjustments may occur due to changes in tax rates or operational costs, but confirmed bookings remain at the price agreed at the time of purchase. Customers are advised to review the total amount, including VAT, before completing payment.
Accepted Payment Methods, Payment Authorisation, and Payment Security
celebnewsza accepts major credit and debit cards, bank transfers, and approved digital wallets. All card payments are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. Authorisation occurs immediately upon submission, and funds are held until the order is confirmed or cancelled. In the event of a declined payment, the enrolment is not processed, and the customer is notified promptly.
Security measures include encryption of sensitive data and regular audits of payment processors. celebnewsza does not store full card details on its systems. Customers experiencing issues with payment authorisation should contact their card issuer or reach out via the contact form on the Contacts page.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A binding contract is formed when the customer completes the online enrolment form, selects a payment method, and receives an automated confirmation email containing course details, schedule, and access instructions. This confirmation constitutes acceptance of the order by celebnewsza. Until this point, the customer may abandon the transaction without obligation. For group bookings or corporate training, a separate written agreement may supplement the standard process.
Access to course materials or live sessions is granted only after full payment has cleared. Provisional bookings without payment do not constitute a contract.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers purchasing digital content or services online generally have a 14-day cooling-off period during which they may cancel without providing a reason. This period begins on the date the contract is formed. However, if the customer consents to immediate access to digital materials or commencement of the course, the right to cancel may be lost once access is provided. For live courses with fixed start dates, cancellation requests must be submitted in writing at least 14 days before the scheduled start to qualify for a full refund minus any administrative fee.
Cancellations after the cooling-off period or after course commencement are subject to the refund eligibility rules outlined below.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations made within the 14-day cooling-off period provided no substantial access to course content has occurred. Courses that have begun or where materials have been downloaded are generally non-refundable except in cases of documented technical failure on the part of celebnewsza. Promotional discounts, gift vouchers, and third-party certification fees are excluded from refund calculations.
Partial attendance or dissatisfaction with course content after the cooling-off period does not automatically entitle the customer to a refund. Special circumstances such as illness supported by medical evidence may be considered on a case-by-case basis.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must submit a written request via the contact form on the Contacts page or by emailing [email protected]. The request should include the order reference number, full name, date of purchase, and a clear statement of the reason for cancellation. Supporting documentation, such as proof of payment, may be requested. Requests are acknowledged within five working days, and customers are advised to retain copies of all correspondence.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request is reviewed by the accounts team within ten working days of receipt. The review considers eligibility under this policy and applicable UK law. Customers are notified of the decision by email. Approved refunds proceed to processing, while rejected requests include an explanation and information on any available appeal or alternative resolution options, such as contacting the relevant ombudsman service.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued using the original payment method wherever possible. Processing typically takes five to ten working days after approval, though bank transfer refunds or international cards may require up to fourteen working days. Customers should allow additional time for their financial institution to credit the account. celebnewsza bears the cost of standard refund processing; any currency conversion losses remain the customer’s responsibility.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Because many courses involve digital content and live streaming access, the 14-day cancellation right may be waived once the customer begins streaming or downloads materials. Subscription-style access to recorded sessions is billed in advance and is non-refundable after the first session has been accessed. Promotional offers such as early-bird pricing are valid only for the stated period and do not extend cancellation rights beyond those provided by law.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In the event of a failed payment, enrolment is suspended until the issue is resolved. Duplicate charges are investigated immediately upon notification and corrected within seven working days. Chargebacks initiated without valid grounds may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant authorities in line with UK regulations. Customers are encouraged to monitor statements and report anomalies promptly to [email protected].
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects the customer’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Data Protection Act 2018. These rights include the right to receive services with reasonable care and skill, the right to a refund for services not provided as described, and protections against unfair contract terms. celebnewsza cannot exclude or limit these rights through contractual wording.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed to the contact form on the Contacts page or by writing to [email protected]. celebnewsza reserves the right to update this policy to reflect changes in law or business practices. The current version date appears at the beginning of the document. Continued use of the website after updates constitutes acceptance of the revised terms.